Torbay Lifestyles & Care

Torbay Aged Care and Retirement Village commenced operations in 1974 and consists of 159 Independent Living Units and associated recreational facilities and service centres, plus 134 care place Aged Care Facility. Torbay has been providing residential aged care services to the people of Hervey Bay since 1976 and has experienced significant change and growth.

Torbay’s operations has had to evolve in line with the needs of its residents, so that its team of specialist staff can continue to provide sustainable and outstanding services.

CBA has assisted this regional aged care provider secure federal government funding through the Business Improvement Fund (BIF) grant. CBA’s Business Development Consultant, Alicia Eugene assisted in the grant application process, coordination of all projects and reporting requirements to necessary government bodies.

CBA’s Principal Consultant, Patrick Herd worked alongside the Board, Interim CEO and management team to facilitate the development of the next three-year strategic plan, followed by the annual operational plan for the Interim CEO and management team.

CBA’s Human Resources Consultant, Ingrid Kemp with Aged Care Specialist, Raelene Phillips facilitated an organisational and operational restructure assisting the Board to transition to a new CEO, management and operational structure. In additional, Ingrid developed and implemented a Change Management strategy for the new CEO and management team.


  • Facilitation of next Strategic Plan 
  • Development of Torbay’s Annual Operational Plan 
  • Finalisation and implementation of the next organisational and operational structures ensuring Torbay is operating an efficient single site service
  • Provide the Torbay Board with fully costed new organisational structure options
  • A change management process to assist the implementation of the new organisational and operational structures
  • Transition to new CEO and Senior Management Team 
  • Clear agreed organisational key performance indicators


  • Board, CEO and Management agreed on future direction 
  • Smooth leadership transition 
  • Recruitment of new management team

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